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Where the work actually gets done.
Operations directors, supply chain managers, procurement leads, logistics managers, manufacturing executives, quality managers, and continuous improvement practitioners
The Business Process Optimisation and Modelling (UIEE-C-643) is a 5 days executive education course delivered in hybrid — physical + virtual. Designed for operations directors, supply chain managers, procurement leads, logistics managers, manufacturing executives, quality managers, and continuous improvement practitioners, this course delivers practical frameworks, decision tools, and applied skills you can use the week you return to your desk.
The course is structured around 5 modules spanning intensive in-person masterclasses, virtual + pre/post work, and a post-course application project. Each module combines faculty-led instruction with applied exercises on real operational artefacts — flow diagrams, KPIs, value stream maps — and case studies from African manufacturers, logistics operators, and infrastructure providers.
Delivered in 5 cities — Johannesburg, Nairobi, Lagos, Dubai, Mbabane — the course brings together a cohort of 15-25 participants, carefully selected to ensure diversity of sector, geography, and seniority. The peer network you build here is, for many delegates, the single most valuable outcome.
Operations directors, supply chain managers, procurement leads, logistics managers, manufacturing executives, quality managers, and continuous improvement practitioners
+ 5 more outcomes below →
Every UIEE course follows the same six-movement rhythm — built for depth, decision and durable peer relationships.
This course can be delivered as a public cohort, a custom in-house programme for your organisation, or a blended format. Contact us to discuss your preferred dates and group size.
Each module combines faculty-led instruction with applied exercises on real operational artefacts — flow diagrams, KPIs, value stream maps — and case studies from African manufacturers, logistics operators, and infrastructure providers. Topics covered: The process views of organisations: an introduction to business processes, Types of business processes, Identifying and naming business processes (definitions and design), How to analyse the components of a business process, Business process modelling concepts, Practical orientation work, and 2 more.
Each module combines faculty-led instruction with applied exercises on real operational artefacts — flow diagrams, KPIs, value stream maps — and case studies from African manufacturers, logistics operators, and infrastructure providers. Topics covered: An introduction to Business Process Modelling Notation (BPMN), Modelling business process events, Organisational charts, Organisational culture, Technology enablers and constraints, Operations management using BPMN, and 1 more.
Each module combines faculty-led instruction with applied exercises on real operational artefacts — flow diagrams, KPIs, value stream maps — and case studies from African manufacturers, logistics operators, and infrastructure providers. Topics covered: An introduction to IIBA®, Overview of Business Analysis Body of Knowledge® (BABOK®), Business architecture, The role and value of systems thinking, Representing business processes with diagrams, Business process management (BPM), and 1 more.
Each module combines faculty-led instruction with applied exercises on real operational artefacts — flow diagrams, KPIs, value stream maps — and case studies from African manufacturers, logistics operators, and infrastructure providers. Topics covered: Managing using business process models, Prepare, conduct and perform requirements elicitation, Manage stakeholder collaboration, Design options and validation, Identifying improvement opportunities using process models, Strategic planning support with business process models, and 1 more.
Each module combines faculty-led instruction with applied exercises on real operational artefacts — flow diagrams, KPIs, value stream maps — and case studies from African manufacturers, logistics operators, and infrastructure providers. Topics covered: Identifying and Analysing Process Customers / Stakeholders, Identifying Process Enablers, Governance Analysis and Set Up, Information Management, Process Performance Improvements, Practical Business Process Integration Work, and 2 more.
On successful completion of this course, delegates will be able to:
Each delegate benchmarks their operations against the course frameworks before Day 1. Pre-reading pack includes case studies on African supply chains, manufacturing, and infrastructure operations.
Full attendance at the 5 days physical programme (Johannesburg, Nairobi, Lagos, Dubai, or Mbabane) with all materials, meals, and refreshments included
Direct access to UIEE faculty during and after the course — including post-course email clarification window (30 days)
A personalised, peer-reviewed action plan developed during the course and supported by 1 post-course coaching call (Week 4)
UIEE Certificate of Completion (NQF Level 7-8 aligned) + CPD hours (SAICA/ACCA/CIMA recognised)
12-month membership in the UIEE alumni network (500+ delegates across 12+ African countries) + sector-specific alumni circles
Faculty-curated African case studies in operations — drawn from public sector, financial services, infrastructure, and technology sectors
Digital course pack (slides, frameworks, templates, recommended reading) — yours to keep and reuse within your organisation
12-month access to UIEE's digital case study library, working paper series, and recorded faculty webinars
Pre-reading quiz + skills self-assessment. Ensures baseline readiness for the intensive sessions.
Active participation in workshops, case study discussions, and group exercises. Assessed by faculty observation rubric — quality of contribution, peer engagement, application of frameworks.
A practical exercise on the penultimate day — typically a case study analysis or framework application. Assessed on accuracy, depth, and clarity.
Final-day presentation of a 30-day action plan applying course concepts to your organisation. Assessed on: clarity (25%), feasibility (25%), concept application (25%), and presentation quality (25%).
Certification: Delegates who attend 80%+ of the course and achieve a combined score of 60%+ receive the UIEE Certificate of Completion (NQF Level 7-8 aligned). The certificate carries CPD hours recognised by SAICA, ACCA, and CIMA, and is issued digitally within 5 business days of course completion.
Operations directors, supply chain managers, procurement leads, logistics managers, manufacturing executives, quality managers, and continuous improvement practitioners
Join a scheduled public cohort at one of our 5 regional centres (Johannesburg, Nairobi, Lagos, Dubai, Eswatini). Meals, materials, and networking included. From R 45,000 per delegate.
We deliver this course exclusively for your organisation at your premises or a venue of your choice. Tailored to your industry and strategic challenges. From R 675,000 per cohort (up to 20 delegates).
Combine in-person intensive days with virtual follow-up sessions. Ideal for organisations with delegates across multiple locations.
Full delivery via Zoom/Teams with interactive workshops, breakout rooms, and digital materials. Most flexible option — no travel required.
Delivered across Africa's executive training hotspots and select global capitals. Each city runs cohorts on a quarterly or on-demand basis — seats are reserved on application.
This course is part of the Diploma in African Business Leadership programme — a 6 months, hybrid — physical + virtual flagship offering. The programme includes 3 modules spanning 10 days (split) of intensive masterclasses plus 5 months virtual + research, and is delivered in 0 cities worldwide.
Start your onboarding process today. The application takes 5 minutes — our admissions team will respond within 10 business days with a tailored proposal.
Build a custom course by selecting topics from our library of 415 modules. Name your course, choose your delivery mode, and get matched with students from other courses who share your topics.
Build your own courseEstimate the return on investment for Business Process Optimisation and Modelling
Industry average for executive education: 15-25% productivity improvement
* Estimates based on salary uplift and productivity gains. Actual ROI depends on role, industry, and application of learning. Programme duration: 5 days.
